Knowledge Base
Practical guidance for small public water system operators: compliance, maintenance, operations, and professional development.
How to Prepare for a Sanitary Survey
Sanitary surveys happen on a defined schedule: every three to five years for most community water systems, every five years for groundwater systems that meet certain criteria. You know they're…
Consumer Confidence Reports: What Your Customers Actually Want to Know
Your CCR is a legal requirement. It's also your best opportunity to build trust with the people who drink your water. Here's how to write one that does both.
Cold-Weather Operations: Protecting Your Water System Through Winter
Frozen service lines and burst pipes are expensive and avoidable. A systematic approach to winterization keeps your system running when temperatures drop.
Cross-Connection Control: The Basics Every Small System Operator Needs
Cross-connections are one of the most serious contamination risks in any distribution system. Here's what they are, where to find them, and how to manage the risk.
Chlorine Residual Testing: Getting Accurate Results Every Time
Chlorine residual is one of your most important operational indicators. Here's how to run accurate tests, troubleshoot low results, and document them properly.
Annual Flushing Programs That Actually Work
Main flushing is one of the most effective tools for maintaining distribution water quality: but only if it's done systematically. Here's how to build a program that delivers results.
Storage Tank Inspection: What to Look For and When to Act
Your storage tanks are one of the most vulnerable points in your distribution system. A systematic inspection approach catches problems before they become violations.
Well Pump Troubleshooting for Small Water Systems
A pump that won't start, won't keep pressure, or runs constantly is telling you something. Here's a systematic approach to diagnosing the most common well pump problems.
Staying Current: A Practical Guide to CE Credits for Water Operators
Continuing education requirements vary by state and certification grade. Here's how to track your credits, find quality training, and keep your certification current without scrambling at renewal time.
Understanding Pressure Zones in Your Distribution System
Pressure management is one of the most overlooked aspects of small system operation. Here's what you need to know about pressure zones, PRVs, and keeping your system in spec.